News
Harmony places the sales call and writes it to the CRM
On 19 October 2026, monday.com launched Harmony. Agents run the sales call from prospecting to a warm transfer, write the result back to the CRM, and the product is live for mid-market and enterprise buyers in four countries.
What shipped
On 19 October 2026, monday.com said Harmony launched. It is a voice AI agent platform built by monday.com. Agents run the call from prospecting, discovery, and qualification through objection handling, pitching, and a warm transfer to a live rep, with a briefing. Harmony includes native CRM write-back. monday.com says it integrates with major CRM platforms, and that the phone layer is built on Twilio.
Harmony is available for mid-market and enterprise customers in the United States, the United Kingdom, Australia, and Singapore. The release says more markets and languages are still to come.
What this means when you choose monday.com
monday.com on this site is a work tool: a board, owners, and work you can see. Harmony is a sales agent that talks to customers and files the result on a CRM record. Buying it does not change whether monday.com, Asana, or Trello fits the work. It changes whether this company wants software to place the sales call.
The named buyers are mid-market and enterprise, in four countries. A small shop is not the customer in the release. If the open question is the CRM those calls land in, grade CRM and read HubSpot against Salesforce. If the open question is the board, grade work management and read monday.com against Asana and against Trello.
What did not change
The release does not change the monday.com work score on this site, and it does not score Asana, Jira, or Trello. Harmony is not a board.
Live means four countries, for mid-market and enterprise. More markets later is not the same as live everywhere. The release does not say Harmony replaces HubSpot, Salesforce, Pipedrive, or Dynamics 365.
How to use the quiz
If the job is the work board, grade work management. If the job is the customer record the calls are written to, grade CRM. Then send the poster. The winner should match the company you have, not the launch list.
Grade the company you actually have
90 seconds. The last question is Chat, Suggest, Act, or Build. Then send the poster to the person still arguing in the abstract.
Sources
Vendor pages and research the claims above rest on. Open them.
- monday.com, Harmony launch, 19 October 2026: Voice AI sales agents from prospecting through warm transfer, native CRM write-back, live for mid-market and enterprise in the United States, the United Kingdom, Australia, and Singapore.